TERMS OF SERVICE

Coast Core Cleaning LLC, Terms of Service

Thank you for visiting our website (https://coastcorecleaning.com/). This document is our Terms of Service (i.e. "Agreement") for our Company's website. It is a legally binding contract between our Company; visitors; users; and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use; access this website; or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Coast Core Cleaning LLC may also mean "We", "Us" or "Our". And Customer or Client may also mean "You" or "Your".

I. Services

Coast Core Cleaning LLC provides professional pool cleaning and maintenance services including but not limited to the services listed on our website. Our services include routine pool cleaning, water testing and chemical balancing, skimming and debris removal, brushing and vacuuming, filter and equipment inspection, one-time and recurring maintenance, and related pool care services for residential and commercial properties.

When scheduling a service or requesting a quote, you will be prompted to provide your contact information as well as details about your pool and property. We may also need to know the size and type of your pool, the equipment installed, the current condition of the water, and other relevant details to provide an accurate quote and service plan. Rate increases or changes will be posted on our website and/or customers will be notified via email or phone.

II. Service Scheduling and Confirmation

Service Assessment and Quote. Prior to beginning recurring service, Coast Core Cleaning LLC may conduct an on-site or virtual assessment of the pool and property to provide a detailed quote and recommended service plan. All quotes are subject to the terms outlined in Section VI of this Agreement.

Confirmation. When booking a service online or requesting an appointment, you understand that it does not automatically guarantee a customer an appointment for that day and time. Scheduling conflicts may occur. One of our representatives will contact you by email or by phone with a confirmation for your appointment.

In order for our Company to keep costs manageable and operate efficiently, we schedule our services in an order that requires the least amount of drive time. If you need a specific date or time, we will do our best to meet your needs, but we cannot make any guarantees.

The Customer is expected to provide access to the pool area at the time of our representative's arrival unless previous arrangements have been made (e.g., providing a gate code, access instructions, or other arrangements).

If our representative or agent is unable to gain access to the pool area, you understand and agree that it will incur a lockout fee as described in Section VII of this Agreement.

Appointment Window. Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc.) for each scheduled service. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

III. Payment

Payment for services can be made via credit or debit card through our online booking portal, by invoice, or via phone. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of services rendered.

Recurring Service Billing. For recurring maintenance plans, you authorize Coast Core Cleaning LLC to charge the card on file on the agreed billing schedule (e.g., weekly, biweekly, or monthly) for services rendered. The billing frequency and amount will be communicated to the Customer at the time of the quote.

One-Time and Large-Scope Services. For one-time cleanings or larger-scope jobs (such as green-to-clean restorations), a deposit may be required at the time of booking. The deposit amount will be communicated to the Customer at the time of the quote and deducted from the final balance upon completion of the service.

Payment Options. We may offer different payment options depending upon the scope or type of service. Additional services such as equipment repairs, filter cleaning, or specialty treatments are available through our website or by calling or emailing us for a custom quote.

Financial Responsibility. You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys' fees; and legal costs; for unpaid amounts on account.

IV. Satisfaction Guarantee

We do not offer refunds since we have established our business on providing our customers with the highest quality pool cleaning service possible. However, mistakes happen and are acceptable. If you are unhappy with a completed service, please call or email us within 48 hours of the service and we will return to correct the issue at no additional charge to you.

V. Right to Refuse Service

Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons; unsafe conditions; hazardous materials; or aggressive pets.

You understand that our subcontractors and agents have the option to leave the premises if conditions are unsafe; if the pool or property presents safety, electrical, or access hazards; or if they feel intimidated, unsafe, or endangered. If our subcontractor or agent is unable to complete a scheduled service due to any of the above reasons, you understand and agree that you may be charged a trip fee or cancellation fee as outlined in this Agreement.

VI. Estimates and Pricing

All quotes and estimates provided by our Company are based on the information available at the time of the quote, including the scope of service, the size and type of pool, the equipment installed, and the condition of the water. Final pricing may vary depending on the actual conditions encountered on-site and any additional work requested or required once service begins. A quote or estimate is not a binding contract until both parties have reviewed and agreed to the terms for a specific service. Any additional work or treatments beyond the original scope will be discussed and approved by the Customer before work proceeds.

VII. Cancellations

48-Hour Notice. We require a minimum of forty-eight (48) hours' notice if you need to cancel or reschedule your appointment in order to avoid a cancellation fee. Customers must provide notice via email, text, or phone call.

Cancellation Fee. Failure to provide notice within forty-eight (48) hours of your scheduled appointment will result in a cancellation fee that will be charged to the Customer's credit card on file. If you cancel your service with less than forty-eight (48) hours' notice, you understand and agree that you will be charged a cancellation fee. If you are cancelling the day before but within the forty-eight (48) hour window, a minimum cancellation fee may still apply.

Lockouts. If our Company's representatives are unable to gain entrance to the pool area upon arrival for a scheduled service; are turned away; or are refused access for a scheduled service without prior notice, then you understand that you will be charged a cancellation or trip fee which shall be charged to your card on file.

No-Shows. If you are not available at the scheduled time and no alternative access arrangements have been made, this will be treated as a cancellation without notice and the applicable cancellation fee will apply.

VIII. Access, Site Preparation, and Pool Equipment

Access. By scheduling a service, you are granting our Company's representatives and agents access to your property, pool area, equipment pad, and any other areas necessary to complete the service.

Equipment and Water. Pool cleaning service requires access to your pool equipment, including pumps, filters, and skimmers. It is the Customer's responsibility to ensure the pool is filled to the proper operating level and that equipment is in working order at the time of service. If equipment repairs are required beyond the scope of routine cleaning, Coast Core Cleaning LLC may recommend service options, and such work will be the Customer's responsibility unless otherwise agreed upon in writing.

Site Preparation. Prior to our arrival, the Customer is responsible for ensuring that the pool area is clear and accessible, including removing any obstructions, furniture, toys, or covers that may impede access to the pool or equipment. Coast Core Cleaning LLC is not responsible for damage to items left in or near the service area that were not removed or secured prior to our arrival.

Gate and Property Access. If your property has a gate, fence, or other access restriction, please provide Coast Core Cleaning LLC with the necessary codes, keys, or instructions in advance of the scheduled service. Please notify us immediately if access information changes.

Pets. Please secure all pets prior to our representatives' arrival. Our Company is not responsible for pets that escape through open gates or doors during service, nor for any injuries sustained by our representatives due to unsecured pets.

IX. Customer's Property and Equipment

If the Customer requests that we use their equipment, tools, chemicals, or supplies, you understand and agree that neither our Company, its owners, employees, subcontractors, or agents will assume or accept responsibility for the equipment or damages that may occur during use. We are not responsible for the equipment's upkeep and maintenance. We will not pay or reimburse a Customer for damaged or broken equipment that was provided by the Customer.

Limited Liability. You agree to hold our Company, its owners, employees, representatives, subcontractors, and agents harmless from any and all damages; injuries; harm; accident; or loss as a result of using the Customer's equipment, tools, products, or materials.

X. Special Instructions and Service Preferences

If you have any special instructions or preferences regarding your service, equipment handling, or access, please communicate them to us prior to or during the assessment. Our representatives will make every effort to accommodate reasonable requests within the practical limitations of the service.

What We Cannot Do. Please note that we do not perform major structural pool repairs, electrical panel upgrades, or work on properties that present extreme safety hazards. We do not service pools with unsafe conditions or properties with active pest infestations in the service areas. Additional exclusions may apply based on the type of property or service requested.

XI. Safety and Accessibility

Because of safety and liability concerns, our representatives and agents are trained and equipped to perform pool cleaning and maintenance using appropriate tools and safety equipment. However, our representatives are not permitted to work in unsafe weather conditions, around compromised equipment, or in situations where safety cannot be reasonably ensured. If site conditions are deemed unsafe upon arrival, our representative may reschedule the service and a trip fee may apply.

XII. Property Damage, Breakage, and Loss

Our representatives and agents are experienced professionals. All of our representatives carry insurance and will take reasonable precautions when working on your property. However, the chance of property damage exists. Personal property that is damaged or lost must be reported within twenty-four (24) hours either via email or by phone.

Limited Liability. You understand and agree that our Company, its owners, employees, subcontractors, and agents are not responsible for damages caused by regular wear and tear; pre-existing conditions; improperly maintained or aging pool equipment; or conditions not disclosed during the assessment or booking process. This includes but is not limited to worn pumps, aging filters, deteriorated pool surfaces, cracked decking, damaged screens or enclosures, or pre-existing equipment issues.

Pre-Existing Conditions. It is the Customer's responsibility to disclose any known equipment, surface, or structural issues prior to service. Our Company is not liable for damage to surfaces or components that were not disclosed prior to service and that a reasonable inspection would not have identified.

Service Quality Guarantee. Coast Core Cleaning LLC stands behind the quality of our service. If a completed service does not meet our standard, notify us within 48 hours per Section IV and we will return to correct the issue. This guarantee covers the workmanship of our service and does not extend to the performance, repair, or replacement of pool equipment or components, which remain subject to their respective manufacturer warranties.

XIII. Insurance

Coast Core Cleaning LLC carries general liability insurance to cover potential damages or injuries that may occur during the provision of our services. A copy of our insurance certificate can be provided upon request. Our insurance does not cover damage resulting from pre-existing conditions, normal wear and tear, acts of God, or the Customer's failure to disclose relevant property conditions prior to service.

XIV. Subcontractors

Our Company may use independent subcontractors to perform some or all of the services. We vet and select our subcontractors carefully and hold them to the same professional standards we set for ourselves. Our Company is responsible for the quality of work performed by our subcontractors to the same standard outlined in this Agreement.

XV. Non-Solicitation

You understand and agree that during the term of this Agreement and for a period of one (1) year immediately after its termination or expiration, you acknowledge and agree not to solicit any employee; agent; independent contractor; or affiliate of Coast Core Cleaning LLC nor induce any employee; agent; affiliate; or independent contractor associated with our Company to terminate or breach an employment, contractual, or other relationship for the purpose of solicitation (i.e., to work directly for the customer). Violation of this provision may result in a placement fee to cover recruitment, training, and workforce development costs.

XVI. Modification and Assignment

The Customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, transferred, or modified without the prior written consent of an authorized representative of our Company.

XVII. Website Usage

We are providing our customers with a user-friendly platform to obtain information and assistance for the purpose of pool cleaning services. Users can visit and access our website for any legal or lawful purpose. In order to protect our intellectual property, our customers, agents, users, and visitors are prohibited from:

• Downloading, copying, or transmitting any of our website content without our permission;

• Using data mining or extraction software, or bots;

• Manipulating or using framing or other navigational technology;

• Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person, user, company, or anyone else for our products or services unless you have permission;

• Using our website or its content for any purpose other than which it was intended;

• Harassing, stalking, bullying, or threatening behavior towards our Company, its owners, employees, agents, customers, or users;

• Engaging in any behavior that might violate our rights, such as our intellectual property rights, or those of our customers;

• Impeding or interfering with our website, its security, or our servers.

XVIII. Indemnification

You agree to indemnify, defend, and hold harmless Coast Core Cleaning LLC, its owners, officers, employees, agents, and subcontractors from and against any claims, liabilities, damages, losses, and expenses (including attorneys' fees) arising out of or in any way connected with your use of our website or services, your violation of these Terms of Service, or your violation of any rights of another party.

XIX. Limitation of Liability

To the fullest extent permitted by law, Coast Core Cleaning LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our website or services, regardless of the cause of action. Our total liability for any claim arising under this Agreement shall not exceed the total amount paid by the Customer for the specific service giving rise to the claim.

XX. Force Majeure

Coast Core Cleaning LLC shall not be held liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to extreme weather, high winds, natural disasters, power outages, supply chain disruptions, pandemics, government orders, or acts of God. Services will be rescheduled as soon as reasonably possible.

XXI. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflicts of law provisions. If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this Agreement.

XXII. Electronic Signatures

Each party to this Agreement and any documents delivered in connection with this Agreement may be electronically signed. The parties understand and acknowledge that any electronic signatures appearing on this Agreement and any other such documents are the same as handwritten signatures for the purpose of validity and enforceability.

XXIII. Entire Agreement

This Agreement constitutes the entire agreement between Coast Core Cleaning LLC and the Customer with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the parties with respect to the services.

Contact

You can contact Coast Core Cleaning LLC via:

Email: [email protected] Phone: (813) 497-7351

© 2026 Coast Core Cleaning LLC